Shipping and Questions

You have Questions, and we have the Answers... hope this helps! Note - all orders are processed in USD

Q - How do I know which size to purchase?

A - Sizing on each product page is for the specific PJ set. It is best to measure carefully before selecting the correct size, however, they do fit true to size if you are unsure.

Q - How long does it take for my Pop Cult Family PJ order to arrive?

A - Our PJs are carefully manufactured to the highest quality specifications at our hand selected manufacturer near Hong Kong. Orders are processed and ship out within 5-7 business days using a service called "Air Freight Line" which has the following delivery window (updated June 30th 2021)

- 10-15 days (USA)

- 7-15 days (Canada)

- 7-15 days (Australia)

We will provide tracking numbers for you to review at your convenience. 

Shipping is $4.99 or Free if you spend $50 in store.

Q - Loving my amazing new Pajamas, how do I take care of them?

A - Draw a nice cold bath and let air dry, skip the blowdryer... Translation - wash in cold water and hang to dry. 

Q - Sooo.... what happens if I am not in love with what you ship me?

A - If you are unsatisfied with your items, please review our Refund Policy below and contact usfor more details. *** Please make sure you look at the sizing charts closely before ordering, and follow our care instructions! 

But there shouldn't be a problem, look at all of our 5 star reviews!!

Q - I wanna chat, how do I connect with you?

A - You can email Jane or Tony, we are always love making new friends out there! Or check us out on Facebook and Instagram (we are too old for Snapchat or whatever else flavor of the month social media is hot right now...)

Q - What is your Return Policy?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. It must also be for a reason other than picking incorrect sizing when a size chart is provided. If you pick the incorrect size and it does not fit your child, please Contact us directly for more details and an exclusive discount code to rebuy - janeandtony@indiekids.ca

To complete your return, we require a receipt or proof of purchase. You will need to ship your goods back to us and cover the shipping on your end. Contact us for the address of our US based warehouse - janeandtony@indiekids.ca. Please begin your return within 15 days of receiving your items, or it will not be accepted.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Afterpay is here! Shop now, pay later in 4 easy installments