DUE TO COVID-19, PLEASE EXPECT TRANSIT DELAYS

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Shipping and Questions

You have Questions, and we have the Answers... hope this helps! Before we begin - our PJ collection is available globally, whereas our T-shirt collection is available to US customers only. Note - all orders are processed in USD

Q - How do I know which size to purchase?

A - Sizing on each product page is for the specific outfit. For PJs, we show Shirt length, Pant length and Waist size. It is best to measure carefully before selecting the correct size, however, they do fit true to size if you are unsure.

Q - How long does it take for my Pop Cult Family order to arrive in my sweet little fingers?

A - We have carefully designed and produced amazing products from manufacturers as follows;

PJs (GLOBAL CUSTOMERS) : Our hand selected overseas manufacturer is located near Hong Kong. Orders ship within 5-7 business days and from that point shipping is averaging 3-7 weeks in Spring 2020 due to COVID-19 related delays. We have found that delays are primarily due to backlogs in customs departments in the incoming country. Shipping is through the epacket carrier system, which can be tracked at USPS (USA), Canada Post (Canada), Royal Mail (UK) and Australian Post (Australia).

The one country that appears to be clearing customs and arriving quicker is the United Kingdom, where most customers receive their packages in 3-4 weeks.

We are constantly evaluating the fastest shipping options in these unprecedented times, please do not hesitate to contact us if you have any questions and we appreciate your patience. Shipping Cost : FREE

T-Shirts (US CUSTOMERS ONLY) : Our hand selected US manufacturer, located in the mid-west. Orders typically ship after 5-10 business days and from that point shopping is roughly 1-5 days. Shipping Cost : $3.99

According to CDC, there is no evidence of COVID-19 from packages shipped overseas - Click here - https://www.youtube.com/watch?v=7cJHb8Z42ao

Starting May 1st 2020, we are automatically sending tracking numbers to our customers for your records. For orders placed before this, please contact us at the email below for your tracking information: 

janeandtony@myindiekids.com 

Q - I received my order and noticed that it came in a boring envelope, where are the frills?

A - Frills, labels, tags and fancy boxes are how the other guys justify charging ridiculous pricing. We let our products do the talking so don't worry about the lack of pizazz here. You may also notice a value on the front label, this is strictly for clearing customs and is often times even lower than our cost - so R E L A X...

Q - Loving my amazing new Clothes, how do I take care of them?

A - Draw a nice cold bath and let air dry, skip the blowdryer... Translation - wash in cold water and hang to dry. 

Q - Sooo.... what happens if I am not in love with what you ship me?

A - If you are unsatisfied with your items, please review our Refund Policy and contact usfor more details. *** Please make sure you look at the sizing charts closely before ordering, and follow our care instructions! 

But there shouldn't be a problem, look at all of our 5 star reviews!!

Q - I wanna chat, how do I connect with you?

A - You can email Jane or Tony, we are always love making new friends out there! Or click the Messenger Chat bubble on our website, we usually get back to within 1 day. Or check us out on Facebook and Instagram (we are too old for Snapchat or whatever else flavor of the month social media is hot right now...)