You have Questions, and we have the Answers... hope this helps! Note - all orders are processed in USD
Q - What is your shipping policy?
A - Orders go out within a few days, and are shipped by a tracked service that takes 7-15 business days to arrive. They come directly from our manufacturing facility near Hong Kong. We will provide tracking information when shipped. Shipping is free if you spend over $70
Q - How do I know which size to purchase?
A - Sizing on each product page is for the specific PJ set. It is best to measure carefully before selecting the correct size.
Q - Loving my amazing new Pajamas, how do I take care of them?
A - We recommend to wash in cold water and hang to dry, however, they can be put in the dryer without any problem.
Q - What is your Return Policy?
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You can return your pajamas within 10 days of receiving your items, longer than this will not be accepted. We will not refund pjs which appear worn, used or have a smell. Carefully fold pjs back in bags when returning.
To complete your return, we require a receipt or proof of purchase. You will need to ship your goods back to us and cover the shipping on your end. Contact us for the address of our US based warehouse.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.