Shipping and Questions

You have Questions, and we have the Answers... hope this helps! Note - all orders are processed in USD

Q - How do I know which size to purchase?

A - Sizing on each product page is for the specific outfit. For PJs, we show Shirt length, Pant length and Waist size. It is best to measure carefully before selecting the correct size, however, they do fit true to size if you are unsure.

Q - How long does it take for my Pop Cult Family order to arrive in my sweet little fingers?

A - We have carefully designed and produced amazing products from manufacturers as follows;

PJs (GLOBAL CUSTOMERS) : Our hand selected overseas manufacturer is located near Hong Kong. Orders ship within 5-7 business days and there are two options for shipping right now;

Expedited Shipping (FREE) - Guaranteed to arrive before Xmas, ships fast by DHL. Available to US, UK, AU, EU customers only. We are not able to offer this Canadian customers at this time.

Ground Shipping (FREE) - Will arrive in January, for Canadian customers only.

According to CDC, there is no evidence of COVID-19 from packages shipped overseas - Click here - https://www.youtube.com/watch?v=7cJHb8Z42ao

Q - Loving my amazing new Clothes, how do I take care of them?

A - Draw a nice cold bath and let air dry, skip the blowdryer... Translation - wash in cold water and hang to dry. 

Q - Sooo.... what happens if I am not in love with what you ship me?

A - If you are unsatisfied with your items, please review our Refund Policy and contact usfor more details. *** Please make sure you look at the sizing charts closely before ordering, and follow our care instructions! 

But there shouldn't be a problem, look at all of our 5 star reviews!!

Q - I wanna chat, how do I connect with you?

A - You can email Jane or Tony, we are always love making new friends out there! Or check us out on Facebook and Instagram (we are too old for Snapchat or whatever else flavor of the month social media is hot right now...)